1. What are reinstatement services?
Reinstatement services assist sellers in recovering their accounts on platforms like Etsy, Amazon, eBay, Shopify, and Walmart. We help navigate the appeals process, ensuring that your case is presented effectively to increase the chances of reinstatement.
2. Why might my account be suspended or banned?
Accounts can be suspended for various reasons, including violations of platform policies, trademark issues, selling prohibited items, or receiving multiple customer complaints. Each case is unique, and we can help identify the specific reason for your suspension.
3. How does your reinstatement process work?
Our process begins with a free consultation where you provide details about your situation. We then analyze your case, develop a tailored appeal strategy, and assist you in submitting your appeal to the marketplace.
4. What is your success rate for reinstatement?
Our success rate varies depending on the platform, but we have achieved a reinstatement success rate of approximately 75-90%. We leverage our experience and connections with marketplace teams to improve your chances.
5. How long does the reinstatement process take?
The timeline can vary widely based on the platform and the complexity of your case. Generally, you can expect the process to take anywhere from a few days to several weeks. We’ll provide you with an estimate during your consultation.
6. Do you guarantee reinstatement?
While we strive for the highest success rates, we cannot guarantee reinstatement for every case. Each situation is unique, and outcomes depend on various factors, including the specifics of your case and the policies of the marketplace.
7. What information do you need from me to start the process?
To assist you effectively, we need as much detail as possible about your account, the reason for the suspension, any previous communications with the platform, and any other relevant information that could help us understand your situation.
8. How much do your services cost?
Our fees vary based on the complexity of the case and the platform involved. During your free consultation, we will provide you with a clear estimate of the costs associated with our services.
9. Can I still sell while my account is under review?
Typically, you cannot sell on the platform while your account is suspended or under review. It’s crucial to address the suspension promptly to minimize the impact on your business.
10. How can I contact you for assistance?
You can reach us by sending an email or using the contact form on our website. We also offer a direct messaging option via the Telegram icon located in the bottom right corner of our site.
11. What platforms do you provide reinstatement services for?
We offer reinstatement services for various marketplaces, including Etsy, Amazon, eBay, Shopify, and Walmart. Our team is experienced in handling cases across these platforms.
12. What should I do if I receive a suspension notice?
If you receive a suspension notice, it’s essential to act quickly. Document all relevant details, gather any communication from the platform, and reach out to us for a consultation to discuss your options.
13. Can I handle the reinstatement process myself?
While it’s possible to appeal on your own, many sellers find the process challenging due to complex policies and lack of familiarity with the appeals process. Our expertise can significantly improve your chances of success.
14. How often do marketplaces change their policies?
Marketplaces frequently update their terms of service and policies. Staying informed about these changes is crucial to avoid violations. We monitor these updates and can help you navigate them effectively.
15. What happens if my appeal is denied?
If your appeal is denied, we can help you review the reasons for the denial and develop a new strategy for a follow-up appeal. Persistence is often key to overcoming initial rejections.
16. Do you provide ongoing support after reinstatement?
Yes! We offer ongoing support to help you understand the platform's policies and avoid future issues. Our team can assist with best practices to ensure your account remains in good standing.
17. Can I use your services if I am located outside the US?
Absolutely! We work with clients from all over the world. As long as you’re selling on the platforms we support, we can assist you, regardless of your location.
18. Will using your services affect my relationship with the marketplace?
Using our services should not negatively impact your relationship with the marketplace. We aim to present your case professionally and respectfully to foster a positive resolution.
19. How can I prevent my account from being suspended in the future?
We provide guidance on best practices, including adherence to platform policies, proper product listings, and customer service protocols. Educating yourself about these aspects can significantly reduce the risk of suspension.
20. What makes your services different from others?
Our extensive experience, strong relationships with marketplace teams, and a deep understanding of the appeals process set us apart. We are committed to providing personalized support and effective strategies tailored to your specific situation.
